Do You Offer A 100% Money Back Guarantee?
Yes! If, for any reason, you are not thrilled with your purchase, return it in saleable condition for a full refund of the purchase price! See our Returns and Refund Policy for full program details.
Do You Offer A Wide Variety of Payment Methods?
We offer a wide variety of payment methods for purchase on our website including:
- All Major Visa & Mastercard Cards
- Apple Pay
- American Express
- Diners Club
- and MORE!
Can I Exchange My Purchase?
At this time we do not accept exchanges.
How Do I Track My Order?
We send out notifications to the email address supplied for each major step of the sales process (i.e. Order Confirmation, Shipping Confirmation, Shipping Updates, Shipment Out For Delivery, etc.).
If you have an account with us, you can log in to your account. Go to “My Orders” and click “View Order.” Then click “Track Your Order” and a pop-up will appear with a tracking link.
However, if you don’t have an account with us or have not received an order confirmation email please contact email@example.com with your order number, billing last name, and email address or zip code and we will help you locate your order.
Do You Offer Free Shipping?
Yes! We offer free shipping to anywhere in the Continental US on all orders exceeding $65. For orders under $65 we offer flat rate shipping of $4.99 per cart to anywhere in the Continental US.
When Will I Receive My Purchases?
Our Signature mats, props and yoga mat bags, as well as jewelry ship within 24 hours of you placing your order. Most of our apparel products are custom printed and shipped to be received within 1 to 2 weeks after purchase. However, a few of our products take up to 3 weeks. We will be sure to give you product specific shipping times in our product descriptions as well as through our purchase correspondence. As always, we are happy to work with you via Messenger and/or our email at sales@myyogaessentials if you have any questions at all!
Do You Charge Shipping Fees?
For all orders less than $65 we charge a flat rate shipping fee of $4.99 per shopping cart. For orders exceeding $65 we offer free shipping on all products in the cart! This applies to shipping locations within the Continental US.
Where Do You Ship Your Products To?
Currently we are only shipping our products within the United States. However, we plan to expand our shipping territories in 2021. Contact us if you would like to know more about our shipping plans!
Is It Safe To Shop On Your Website?
My Yoga Essentials is a Shopify store. Shopify supports over 1,000,000 online businesses across 175 countries and has processed over USD $155 Billion in online sale to date. All our web pages, store content, credit card information, and transaction information is protected by the same level of security used by banks so you can shop knowing you are safe!
Impact of COVID-19 on My Yoga Essentials
In short, yes we are being impacted by the COVID-19 virus outbreak. However, we still are taking orders and delivering the same, high quality products you have come to love. The deliveries are simply taking a few days to a week longer to receive them.
Because the situation is very fluid, we are updating our site daily for products that we can no longer sell because production factories may have temporarily closed or other situations that may arise. If we miss posting an update and it impacts an order, we are reaching out directly to the purchaser with updated information and seeking their input on how they would like to proceed with their order.
Long story short, we are working hard to successfully navigate this difficult time. Rest assured, we will keep you in the loop on all important matters and, as always, all purchases are covered by our 100% money back guarantee (see details here).
Stay safe and be well. We are always available via phone, email or chat if you have any concerns, questions or suggestions!
Online Contact Info
You may contact us either via email at firstname.lastname@example.org or by clicking on the Chat icon located in the bottom right corner on all our pages. We will be happy to answer any questions you might have!
You may contact us via the following address:
My Yoga Essentials
3751 Main Street, Suite 600
The Colony, TX 75056
What If I Don't Find A Product I Want On Your Website?
We continually are adding to the collections on our website. However, if you don't see something you want, reach out to us with your thoughts. Our customers have been the inspiration for many of the products on our site and we would welcome your thoughts on new products to offer!
Do Your Product Prices Shown Include Shipping Fees?
Yes! All product prices shown include shipping costs to anywhere in the Continental USA for orders over $65. The only added costs at checkout will be sales taxes (if applicable). For orders under $65 we charge a single, low flat rate shipping fee of $4.99 per order.